Shipping, returns and warranty.

Shipping

• We deliver to Australian addresses only, and every order ships from within Australia.
• Shipping is free on orders of $60 or more. Below that, standard shipping is a flat $9.95, shown at checkout before you pay.
• We usually dispatch within 1 to 2 business days. Checkout estimates delivery in 3 to 7 business days, and remote areas can take a little longer.
• Some items ship directly from our suppliers, so if you order more than one item they may arrive in separate parcels.
• We email you a tracking link as soon as your order is on its way.

Change of mind

• Changed your mind? You can return an item within 30 days of delivery.
• The item needs to be unused and in its original packaging, with everything it came with.
• You cover the cost of return postage. A tracked service is a good idea.
• We process your refund once the item is back with us, to your original payment method.

Faulty items and warranty

• Everything we sell is covered by the Australian Consumer Law and the manufacturer's warranty.
• If something is faulty, contact us first. You do not need to deal with the manufacturer, we manage the claim for you.
• Depending on the problem, we arrange a repair, a replacement or a refund.
• For genuine faults, we cover the return freight.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Exchanges

• Want a different item, colour or model? We handle an exchange as a return plus a new order.
• Return the original item under our change of mind terms, and place a new order for the one you want.

How to start a return

• Fill in the return form below. You will need your order number, which is in your order confirmation email.
• Tell us the item and whether it is a change of mind, a fault or an exchange. For a fault, describe the problem and we may ask for a photo.
• We reply by email with what happens next and where to send the item. Please do not send anything back until you hear from us.